Playing Online Poker from the Web Browser
Help >> Playing Online Poker from the Web Browser
1. Why can't I see the list of tables? All I get is a gray square.
This usually means that you need to clear your "cache" (temporary internet files) and that your computer lacks the latest version of the Java plug-in. You can download the Java plug-in by going to the Java homepage, choosing your operating system from the list and clicking "Download."
2. Why do I see "ghost cards" on the table?
You might be seeing these "ghost card" images from previous hands as you do not have the latest version of the Java plug-in for your web-browser. You can download the Java plug-in by going to the Java homepage, choosing your operating system from the list and clicking "Download.
3. I clicked on "Raise". Why were my cards folded?!
You could have been timed-out of a hand. It is not uncommon that players sometimes experience lags from their internet service providers, and you do not see your turn coming to you until it is actually over.
It is unlikely that our system will automatically check/fold a player's hands. However, we will be happy to investigate the incident further for you if you can provide us the hand number or a specific date and time, with the description of your pocket and board cards.
4. How do I clear my cache? (Internet Explorer)
1. Select "Tools" from the menu at the top of the Internet Explorer window.
2. Scroll down the list and select "Internet Options".
3. Select "General" under the sub-menu of the new window that appears.
4. Under "Temporary Internet Files", click "Delete Files".
5. Check "Delete all offline content" and click the "OK" button.
6. Close all of your Internet Explorer browsers and start up a fresh one.
5. How do I clear my cache? (AOL 9.0)
1. Go to "Settings" on task bar.
2. In the "Essentials" tab click on "Internet Properties".
3. Go to the "General" tab and within "Temporary Internet Files" click the "Delete Files..." button.
4. Check "Delete all offline content" and click the "OK" button
5. Go to the "Advanced" tab and scroll down to "Security".
6. Check "Do not save encrypted pages to disk".
7. Also, check "Empty Temporary Internet Files folder when browser is closed".
8. Finally, click on "OK" to complete the process.
6. How do I clear my cache? (Netscape)
1. First, ensure that every instance of Netscape is closed, you should have ONLY ONE browser window open on your desktop or in your task bar, nothing else.
2. Select "Edit" then "Preferences".
3. Click on "Advanced" and from there, "cache".
4. On the right hand side of the pane you should now see "Clear Memory Cache". Click on "Clear Disk Cache".
5. When it is done, click on "OK" to exit the Preferences dialog.
7. How do I clear my cache? (Safari)
1. Select "Safari" from the Safari browser tool bar.
2. From the drop-down menu, select "Empty Cache".
3. In the new window stating "Are you sure you want to empty cache?", click on the tab marked "empty".
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