Using Credit/Debit Cards with Hollywood Poker
Help >> Using Credit/Debit Cards with Hollywood Poker
1. Why did my credit/debit card deposits fail?
There are a few things to check:
Does your address at Hollywood Poker match your billing address?
Have you entered the CVV2 number correctly?
Have you entered the expiry date correctly?
Otherwise, it could be that your card provider does not allow transactions to online gaming sites.
2. What should I do if my card provider does not allow deposits to online gaming sites?
You can try other options on our deposit page. For US customers, we highly recommend InstaCash, which goes directly from your checking account. If you prefer to use your debit/credit card, you can try NETELLER.
3. Do you take credit/debit card deposits over the phone?
For security reasons, we do not take deposits of any form over the phone. All our deposit options allow players to deposit online. Please check the respective sign-up guides beside each option.
4. What kind of credit/debit cards do you accept?
We accept VISA and Mastercard, regardless of whether yours is a credit or debit card. The other options include what you see on the Deposit Methods page.
5. How are my credit/debit card deposits shown on my statement?
Customers will see their credit card purchases to Hollywood Poker as either "IFUND-POKERNETWORK" or AquaPay London on their statements depending on their country of origin.
This website is owned and operated by Safepay Ltd. All transactions will be billed by Safepay Ltd., 3848 Armory Building, Basseterre, St.Kitts, DBA IFUND-POKERNETWORK.
6. Why am I being asked to verify my credit card transactions?
Hollywood Poker maintains the highest levels of security on our site and in some instances we may ask account holders to verify that they have authorized card transactions to us. This would typically involve faxing in copies of the cards used and some form of identity. The reasons for this procedure may vary from case to case. We do feel, however, that the benefit of members being reassured that we are actively protecting unauthorized usage of their cards far outweighs any inconvenience.
7. If I deposit with an American credit/debit card, how can I cash out my money?
There are still many options. You can request a check to be sent to you by post. You can also set up a NETELLER account, so that you can withdraw your winnings to your NETELLER account, and transfer the money to your bank from there. All cash out requests can be done online from our Cashout page. Please note that you must make a deposit from a NETELLER account before you can cash out using NETELLER
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