Hollywood Poker Nicknames and Passwords
Help >> Hollywood Poker Nicknames and Passwords
1. I have forgotten my Nickname or Password. What do I do?
If you have forgotten your Nickname or password you can visit our reminder page. Please note that all requests for forgotten passwords must go through our reminder page. E-mail requests regarding lost passwords will only be answered in special cases. The reminder form is both faster and safer than manually requesting login information from our player support via e-mail.
2. I didn't get my activation code. What do I do?
Some email services deliver the Hollywood Poker activation into a "bulk" or "junk" email folder. Please ensure that you have support@hollywoodpoker.com in your email contacts list. This will allow emails to pass through any filters. When you have done this, request to have your activation email resent to you.
3. Can I change my nickname?
In order to be fair to all players we do not allow Nickname changes. After all, the Nickname is the only way players can recognize each other.
Please also note that in order to protect all players, including yourself, from potential fraud, we have a strict "one account per player" policy.
4. How do I change my password?
You can change your password by logging in and going to the My Account page and then Profile. Click on the "Change Password” tab and follow the instructions.
5. What is my activation code?
Your activation code is emailed to the email address you specified when you joined Hollywood Poker. You will be asked for the activation code the first time you log in. The activation code is a number consisting of 5 digits. Please ensure that the email address support@hollywoodpoker.com is in your email contacts list. This will reduce the risk of emails from Hollywood Poker being stopped by your spam filter.
6. How come is says "The nickname and password that you have entered is not vaild"? I know my password is correct.
Your password is case sensitive (it makes a difference between UPPER and lower case letters), so please remember to enter it exactly the same way when logging in as you did when signing up.
7. How do I login as another player if I am auto-logged in?
You will have to remove "auto-login" as the original user in order for a different user to login to the site or the games:
1. Access www.hollywoodpoker.com and let the system auto-login the original user.
2. Click on "Log Out" near the middle of the top of the page.
3. Un-tick the box beside "Remember my Nickname when I come back" and/or "Automatically log me in next time I come back", and log in as usual to your own account.
4. The next time you access the site, you will be asked for your nickname and password.
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