Frequently Asked Questions for P5 Poker Software

• Processor: 1 GHz processor.
• Memory: 512 MB.
• Graphics card: 4 MB.
• Hard drive: 20 GB.
• A sound card.
• Recommended hardware: As above, but a 2 GHz processor and 1 GB of memory.
• Required software: Windows 2000, XP, Vista or later.
• Recommended software: Windows XP, Vista or later.

• Processor: 1 GHz G3 processor.
• Memory: 512 MB.
• Graphics card: 16 MB.
• Hard drive: 20 GB.
• Sound.
• Recommended hardware: As above, but a 2 GHz processor and 1 GB of memory.
• Required software: Mac OS X 10.4 or later.
• Recommended software: Mac OS X 10.4 or later, Intel x86-based system.

There is no impact to players already in the system. There will be no disruption to play and game sessions. When the ongoing sessions are terminated (by choice of the players), upon connecting to the system, they will be processed to play on the new P5 Poker Software platform.

No. Your account will not be affected at all and there will be no change in the way we handle your account.

You can view your account balance by clicking on the "Show Account Balance" link in the new P5 software client.

You can now use the game filter feature in the new tournament lobby to get an even better overview of your favorite tournaments.

Yes, select a table in the lobby list, click on an open seat in the preview table to the right.

Private Tournaments are not included in this first release of the new P5 Poker Software. The functionality and usage of private tournaments are currently undergoing evaluation and revision. Redesigned Private tournaments will likely return in a later release.

Private tables are not included in this first release of the new P5 Poker Software. Private tables are currently being reviewed and reworked. They are being scheduled for a later release.

The quick seat option is not included in this first release of the new P5 Poker Software. It is being scheduled for a later release.

This is currently not available in this release of the new P5 Poker Software. It will be scheduled for a later release.

There is no actual limit to how many tables you can play at once. You should easily be able to play six tables on a computer matching our recommended system requirements. Of course, other issues such as other processes running on your computer, internet connection etc. will affect play.

See answer above.

Yes, you can now resize the Texas Hold'em tables and there are predetermined minimum and maximum sizes for all tables. Other games' tables will have a fixed size in the first release. We will make tables in other games resizable in the near future.

No, but the minimum size of the resizable tables in Texas Hold'em is almost equal to the former size of mini tables in the P4 Poker Software. For now, tables in other games will have a fixed size in this first release. Tables in other games will be resizable in the near future with predefined 'mini tables' scheduled for a later release.

You can select 'Always Muck Cards', or simply click 'Muck' for each individual hand.

At the top level of the menu simply choose 'Settings', 'Languages', and then select your desired language. You no longer need to download the software a second time in order to change the language.

The new P5 Poker Software offers you a modern new visual experience, unmatched playability as well as stability. You will not experience any play interruption or downtime when we perform routine system maintenance. Plus, there are some amazing new features that will give you an unrivalled online poker experience.

Your feedback, comments and suggestions for improvements on the software client has led us to change, improve, modify and revolutionize the software client. The new P5 Poker Software is equipped to continue evolving after launch and promises a more thrilling gaming experience.

Absolutely! There are still many of your favorite features from the P4 Poker Software which will be incorporated into the new P5 Poker Software. We will also make continuous improvements and adjustments based on your feedback, comments and suggestions.

Hand history statistics are not included in this release. However the hand history will be stored as a text file and easily read by 3rd party programs.

You may view your saved hand history by clicking on the hand number at the table or you can write down the hand number and search for the hand history using the Hand History Search feature at your 'My Account' page.

Hand history statistics will be 3rd party compatible in a later release. The hand history will be locally stored on your computer as a text file. Please see our prohibited program list.

Hand History

It is important to note that hand history files are only available for the Download versions of our software and not the web client version.

For each new session initiated, a file is automatically generated which contains all the players hand history. Thousands of hands are stored locally on the players’ operating system in this way.

The hand history files are stored in a separate "handhistory" directory itself which resides in the logs directory. Log files are created numerically and up to 100s of files can be created, the very first 100 files created will remain until the 101st file is written, in this case the player will have files numbered from 2 -101. When another file is generated the player will have files numbered 3- 102 and so forth.

An individual log file can hold 4MB of text, and if exceeded it will continue onto the next number automatically.

Any hand the player was issued pockets cards in is stored in the hand history file as text and is easily readable. The language used in the text file is English, no matter the preference selected by the player.

Hand history files are stored in the following folders

1. Windows Download Client: C:\Documents and Settings\%USERPROFILE%\Local Settings\Application Data\HollywoodPoker\handhistory
   
   
2. MAC Client: /Users/<User Home Dir>/.P5/HollywoodPoker/handhistory

Players are able to use any of the approved third party software applications such as PokerOffice, PokerTracker or Texas Calculatem. PokerTracker and Texas Calculatem, for example, are programs that provide detailed statistical analysis of hand histories for beneficial review. As well as personal game play analysis, these programs also compile and profile a player's opponents' play.

Please contact our support team for a full list of acceptable programs, since not all programs available, are permitted.

Yes you can. Your player notes will be migrated from P4 to P5. And, yes you can continue to access your player notes just as have done before.

Players are migrated to the new and improved poker software platform in batches where some players will be playing on the new platform while others are still playing on the old. Therefore, during the P5 transitional period, as players migrate to the new P5 Poker Software, both players and tournaments are split between old and new software platforms. The number of tournaments and guarantees offered need to be adjusted to reflect this. This is only temporary and is in effect only during the P5 transitional period.

We have extended the expiry date of your tournament tickets with an additional 30 days to give you a chance to play in your favorite tournaments in the new P5 Poker Software with the guarantee you're used to.

You will be able to use all tickets paid in our network satellites. Even though we reduce the number of tournaments, players will always have the option to register for a tournament with their ticket. This goes for all generic tickets.

We are offering tournaments on both the old and new software platforms during the P5 transitional period. During the P5 transitional period, as players migrate to the new P5 Poker Software, both tournament offerings are split between old and new software platforms. The number of tournaments offered in each platform need to be adjusted to reflect this. This is only temporary and is in effect only during the P5 transitional period.

During the P5 transitional period there will seem to be fewer players at the Sit & Go tables because not all players are playing together on the same software platform.

During the transition there will be fewer users playing together on the same platform and therefore we have to adjust the tournament offerings and schedule accordingly. When we have fewer players playing per platform, the guarantees have to be lowered.

Any 'branded' tournament, e.g. "Brazil Re-buy", "ChampionChip" or "The Euro Grand Prix" will be kept throughout the P5 transitional period. All guarantees are subject to change during transition.

All 'branded' tournaments such as "$50,000 European Re-buy", "ChampionChip" and "The Euro Grand Prix" will return immediately after the P5 transitional period. Guarantees for smaller tournaments will be adjusted accordingly once all players have been migrated and are playing together on a single software platform again.

There are two (2) ways you can register for tournaments.
# 1. Double click the tournament in the game list
# 2. Select your desired tournament from the game list and then click the 'Register' button.

(See Figure 1) After clicking the registration button you will get a Confirmation popup displaying the tournament cost (including fee) and funds available in your account. If you choose to register from this window a confirmation window will follow that gives details of your adjusted account balance and also some information about will happen next.

Figure 1: Tournament Registration

If the tournament is setup as a ticket restricted only tournament then the registration button wordings will change to reflect the ticket needed to register.

Also, should a tournament be password protected the password dialog box will appear in the registration window.

If you have successfully registered, your nickname will appear in the information pane; nicknames are either sorted by alphabetical order or order of registration.

As the tournament starts, you will be taken to the tournament table automatically if you are logged in and have the Java or Windows client loaded. You should always have the tournament window open a minimum of 2 minutes before the tournament's scheduled start time.

A player icon will appear next to the tournament you registered for, again confirming your registration.

You can unregister from a tournament at any time before the tournament begins and the buy-in amount will be refunded into your account instantly.

Important: Once a tournament begins you cannot register and you cannot unregister. Generally, refunds are not offered to players who were unable to either participate in the tournament or did not un-register in time because all player buy-ins contribute to the prize pool, the same house rules apply to any land-based poker tournament.